There are lots of questions our customers ask us. Below are some of the most commonly asked ones. If you feel we may have missed something please tell us by clicking here.


Can I pay by credit over the phone?
Yes, call 0800 656 400 and ask for Customer Services. They will process the details for you and forward a receipt if required.

 

Unfortunately we no longer accept cheques for Internet orders. If you would like to pay for an order using a cheque please call 0800 656 400.

Can I pay my account by Direct Debit?
Yes, for more information contact Customer Services on 0800 656 400 or fill out this form. 

Can I pay by internet/telebanking?
Yes, for more information please click here

Can I pay my Ballantynes account via the Ballantynes website?
No, but you can pay by Internet Banking through your bank, for more information contact Customer Services on 0800 656 400.

How can I take advantage of GST free Shopping at Ballantynes?
Providing you are flying Internationally out of Christchurch you can purchase items GST free from our store.  All we need from you are your flight details and a contact at your final destination, you can then collect your purchase at our 'Gallery' shop, located in the International Departure lounge before you board the plane. Please note, Air Safety Restrictions apply to any tax exempt purchases and all purchases are carry-on luggage so size restrictions do apply.

Where are Ballantynes stores located?
Ballantynes Christchurch is located in the heart of the city in City mall. Ballantynes Timaru is located on Stafford Street, Timaru.  We have a number of stores located in Christchurch International Airport.  The Gift shop and the Perfumery are located in the Domestic Departure Lounge and our 'Gallery' shop is located in the International Departure Lounge.

Can I pay gift cards onto my account?
Yes, you can use gift cards to pay your account. Payments can be made at Customer Sevices on the 1st floor or at The Information counter on the ground floor.

Do Ballantynes sell vouchers for overseas department stores?
Presently you can purchase David Jones Gift Cards from us in denominations of $10 AUD, $20 AUD and $50 AUD.  These can be purchased from the Information counter on the ground floor.

How secure is the Shop Online?
Ballantynes Online Shopping uses an internationally recognised encryption protocol to encrypt all personal data that you type into our site before it travels across the internet.  Once we receive your data it is stored on a secure server behind Ballantynes firewalls, so that your personal details are not accessible from the internet by a third party.

How can I apply for an account?
You can apply online, or by downloading a PDF, which you can return by post or drop into us at any Ballantynes store.